all party consent

Subscribe to all party consent via RSS

Key Takeaways

  • Outlines key considerations for businesses using productivity management and monitoring platforms – such as, Teramind, ActivTrak, and Insightful – and whether their use may require a CCPA risk assessment.
  • Identifies the specific CCPA risk assessment triggers most relevant to such productivity technologies.

Productivity management and monitoring platforms have become a fixture of the…

Key Takeaways

  • Analyzes whether recording customer service and sales calls triggers the CCPA’s new risk assessment requirements.
  • Identifies the specific CCPA triggers most relevant to call recording, particularly when AI analytics are applied to recordings.
  • Notes related obligations under state wiretapping laws and other state privacy frameworks.

Recording customer calls is among the most common…